Refund Policy

At qikfox, we are committed to ensuring our customers are satisfied with their purchase of the qikfox software products. If you are not fully satisfied, you may be eligible for a refund, subject to the terms outlined below.

Eligibility for Returns and Refunds

We offer a 30-day money-back guarantee on all purchases of qikfox software products made directly through our official website or authorized resellers. To qualify for a refund, you must meet the following conditions:

• The refund request must be made within 30 days of the original purchase date.
• The product must have been purchased directly from qikfox or one of our authorized resellers.
• A valid proof of purchase, such as an order number, is required.

How to Request a Refund

To request a refund, please follow these steps:

Contact our customer support team at support@qikfox.com or call +1 (888) 801-1555 within 30 days of your purchase. Provide your order details, including your order number, date of purchase, and reason for requesting a refund.Our support team will guide you through the refund process and may request additional information to validate your claim.

Non-Refundable Situations

Refunds are not applicable in the following situations:

• The refund request is made after the 30-day period has expired.
• The product was purchased through an unauthorized retailer or third-party website.
• The software was part of a bundle or promotional offer, where the refund policy is governed by specific terms for that promotion.
• The software has been used for illegal purposes or violates the qikfox End-User License Agreement (EULA).

Refund Processing

Once your refund request is approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Depending on your bank or payment provider, the refund may take additional time to appear in your account.

Subscriptions and Auto-Renewals

For customers on a subscription plan:

You may cancel your subscription at any time through your account settings or by contacting customer support. Partial refunds will not be issued for unused portions of an active subscription after the 30-day refund period. If you cancel your subscription before the next billing cycle, you will not be charged for the following period.

Return of Physical Products

If you purchased a physical copy of the qikfox Safe Browser + Antivirus software (such as a CD or USB), it must be returned in its original packaging along with any included materials. Please contact customer support for return instructions and an RMA (Return Merchandise Authorization) number. Refunds for physical products will be processed once the product is received and inspected.

Legal Compliance

This Return Policy is governed by and complies with all applicable U.S. consumer protection laws, including but not limited to the Federal Trade Commission (FTC) Act. Nothing in this policy is intended to limit your statutory rights as a consumer under U.S. law.

Contact Us

If you have any questions regarding our return policy or need assistance, please contact us:
Email: support@qikfox.com
Phone: +1 (888) 801-1555
By purchasing and using qikfox Safe Browser + Antivirus software, you agree to comply with the terms of this Return Policy.